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IT Service Desk

Location: Everett, WA
Job # 11104778

Brief Job Description:  Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills.  This position will be involved in the following activities:
 
1.  Primary purpose will be Service Desk support in a primarily Windows 7 and Office 2013 environment.  We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment.  We support all operational aspects of end user technology (including applications), as well as several infrastructure components.
 
2.  Desktop imaging and deployment:  end to end, including working directly with end-users to migrate settings, install custom applications and ensure desktop is fully functional.
 
3.  Replacement of approximately 200 end-of-life VoIP phones, including initial phone configuration, installation, testing.
Qualifications and experience REQUIRED:  Required: experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk environment to address and resolve end user software and hardware issues.  Experience working with Windows 7, Microsoft Office 2013 and Windows networking in a complex, fast-paced multi-user environment.
 
Must possess very strong customer service, communication and writing skills.  Must be responsible, organized and able to self-direct under with minimal guidance.   Must be proficient with following written instructions (and completing check-lists, updating electronic records, work order tickets, etc.).

Location: Everett
Duration: 2-3 Months
Rate: $25 per hour
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