back Back to Jobs

Customer Service Specialist II

Location: Seattle, WA
Job # 8116872
Job Duties: 

Communicate real property tax information over the telephone, in person, via email and by written correspondence to a variety of taxpayers, treasury staff, County departments and outside agencies involving tax-related inquiries
Use PC-based programs such as Word, Excel, Outlook, Internet Explorer, and customer mainframe applications to obtain property tax information
Assist staff from other departments and agencies to resolve issues, meet common goals, and address taxpayer concerns
Mail property tax statements and file associated documents
Perform basic mathematical calculations and verify accuracy of property tax data
Operate personal computer, ten key adding machines, and other standard office equipment
Act as a back-up performing various treasury functions

 Experience, Qualifications, Knowledge, Skills: 

Necessary Technical Skill-Set and Experience: 
Responsible and independent full-time work experience in an information/help desk environment providing customer service to a diverse population both in person and over the phone
Experience conducting research in order to answer customer questions and respond to concerns
Skills in the operation of standard office equipment, including 10-key machine by touch, personal computer, photocopier, fax machines and scanner
Intermediate-level skill in Microsoft Excel, Outlook and Word
Experience speaking and writing clearly and succinctly with a wide variety of audiences
Just as important as your technical skill-set and experience are the following Core Competencies and Characteristics:

 You must:
Effectively convey difficult to understand information,
Read situations quickly and resolve conflict through focused listening and the identification of common ground,
Devote attention to detail and accuracy, exhibit strong customer service skills, and be willing and able to troubleshoot problems as they arise,
Take initiative to complete necessary tasks or improvements and meet deadlines, and hold yourself accountable for producing timely, high quality work product,
Exhibit strong comprehension of policy and procedure and execute complex verbal or written instructions, and
Build effective collaborative working relationships with peers and other departments and agencies in order to meet common goals.
Desirable Qualifications:
Three years or more of information/help desk experience described above
Experience working in a governmental environment
Experience with and knowledge of real property tax documents and process
Experience handling a high volume of phone calls

Location: Seattle
Duration: 3-5  months
Rate: $19.94 per hour
this job portal is powered by CATS
Return to top ↑
 © 2004 TripleNet Technologies