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Mobility Device Manager

Location: Seattle, WA
Job # 9960262
Provide Mobility management for client devices including all Smartphones, Aircards, MiFi’s, and Tablets which consists of device procurement, provisioning, and troubleshooting. This person also evaluates devices to help determine what devices should be brought into the client’s environment as well as how they will work with our current infrastructure

 Mobile Device Management (MDM)
· Assist with troubleshooting major issues, test new MDM features, test MDM updates and changes -Provide Tier II and III support for all wireless devices managed by the person. Tier II, a more in-depth level of technical support demanding personnel experienced with and knowledgeable about the particular product or service in question; and Tier III, the highest level of support, required for handling the most difficult or advanced problems. All three levels of support must be provided. Tier III support requires an expert in the field, responsible not only for assisting Tier I and Tier II personnel, but also for the research and development of solutions to new or unknown issues. Tier III support requires the involvement of other groups  such as the Service Desk, Client Services, Manager Enterprise Info Security and the Windows Server Engineers 

 Mobility Testing
· Research and test new mobile devices - Assessment of new devices. This requires working with vendors and remaining abreast of the latest technical developments in order to obtain devices as soon as they are released in order to properly test them. Pros and cons are documented, recommendations are made, and spec comparisons are collected. Assessing a new device, the role requires balancing a customer’s needs against what will work in the Client’s environment

 Asset Management
· The successful candidate is responsible for entering all cell phone assets into our Asset Management system (Maximo) and the Telephone directory application and updates as requested through the  Service Desk. This requires high attention to detail to ensure records are as accurate as possible. This person is responsible for maintaining procedures for this process
 Procure and set up wireless devices
· Identify the most suitable device by analyzing the customer’s needs. Order device; receive device; prep device; activate device with vendor; set up with user; provide tutorial as required. Service Desk Tickets are issued for all orders and issues and must be managed and maintained. Priority levels will constantly change
 
KNOWLEDGE, SKILLS, ABILITIES

The candidate must understand how a Mobile Device Management System works and be able to troubleshoot technical issues as well as work with the Window Servers Engineer team to assist with identifying issues. The successful candidate will support all Client Mobile devices (1500), must understand technology and be able to adapt to the latest technologies available. Must be able to use, navigate through and support different mobile devices. Must understand how to use Maximo to manage assets, distribute daily work orders and to perform needed job tasks. Excellent communication skills, including the ability to interact with a wide variety of individuals up to and including executives, some of whom will have a high technical skill level, as well as the ability to explain complex concepts to a non-technical audience. Strong organizational skills. Excellent time management and the ability to handle quickly changing priorities. Excellent customer service skills, able to keep programs and projects running smoothly. Ability to multi-task, while also working accurately and paying precise attention to detail. Rapid yet reliable judgment and decision-making abilities, ability to think outside the box, ability to display a practical and systematic approach to problem solving/troubleshooting. Ability to learn new things in an extremely fast-paced environment. 
 
EXPERIENCE AND TRAINING:
· 3-4 years’ experience in an IT department
· 2 years Procurement experience
· 3-4 years’ experience working with and troubleshooting various models of mobile devices
· 2 years’ experience with formulating and documenting processes and procedures
· 3-4 years’ experience managing assets. Working with cell phones/data devices, vendor management


LOCATION:  Primary location SeaTac  occasional Seattle site..
DURATION:  6 months.
Rate: $28 per hour
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