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IT Desktop/ Service Desk

Everett, WA
Brief Job Description:  Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills.  This position will be involved in the following activities:
Brief Job Description:  Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills.  Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:

1.  Primary purpose will be Service Desk support in conjunction with a company-wide effort to migrate from Windows 7 / Office 2013 to Windows 10 / Office 2016 .  We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment.  We support all operational aspects of end user technology (including applications), as well as several infrastructure components. 

2.  Desktop imaging and deployment:  end to end, including working directly with end-users to migrate settings, install custom applications and ensure desktop is fully functional.

3.  Other desktop / service-side support needs as they arise.


Qualifications and experience REQUIRED:  
Required: experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk environment to address and resolve end user software and hardware issues.  Experience working with Windows 10,  Microsoft Office 2016 and Windows networking in a complex, fast-paced multi-user environment.  

Windows 7 to Windows 10 deployment experience.
 
Must possess very strong customer service, communication and writing skills.  Must be responsible, organized and able to self-direct under with minimal guidance.   Must be proficient with following written instructions (and completing check-lists, updating electronic records, work order tickets, etc.).

Location: Everett
Duration: 4 to 8 weeks
Rate: $25 per hour
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