Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. This position will be involved in the following activities:
Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:
1. Primary purpose will be Service Desk support in conjunction with a company-wide effort to migrate from Windows 7 / Office 2013 to Windows 10 / Office 2016 . We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components.
2. Desktop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure desktop is fully functional.
3. Other desktop / service-side support needs as they arise.
Qualifications and experience REQUIRED:
Required: experience building out (imaging) and deploying desktops end-to-end, experience working in a Service Desk environment to address and resolve end user software and hardware issues. Experience working with Windows 10, Microsoft Office 2016 and Windows networking in a complex, fast-paced multi-user environment.
Windows 7 to Windows 10 deployment experience.
Must possess very strong customer service, communication and writing skills. Must be responsible, organized and able to self-direct under with minimal guidance. Must be proficient with following written instructions (and completing check-lists, updating electronic records, work order tickets, etc.).
Duration: 4 to 8 weeks
Rate: $25 per hour