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Provide front desk coverage, greet and direct visitors and provide routine information on work unit services, policies and procedures; conduct administrative onboarding of new employees; answer phones, screen calls, respond to inquires or refer callers to appropriate contacts; maintain security and confidentiality.
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Schedule meetings and reserve conference rooms; schedule appointments and maintain calendars for supervisor and other staff as appropriate.
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Draft routine correspondence, standard forms and templates; format documents in word processing and presentation software; proofread and ensure proper grammar, spelling and punctuation.
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Compile and summarize data and reports from automated systems, databases and spreadsheets.
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Maintain, inventory, order, and distribute supplies.
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Process customer service reqiests; review for completeness and enter data in client information system; maintain program information, equipment, vendor and other files.
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Open, sort, and distribute incoming mail and faxes; format, assemble and distribute information packets for internal and external customers.
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Initiate repairs of office equipment and maintain record of repairs performed.
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Take notes at staff and other meetings; transcribe statements and meeting proceedings using digital transcription equipment; ensure transcriptions are complete and accurate.
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Perform other duties as assigned.
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One year of experience as a receptionist, front desk person, and/or providing general office support is required. Front desk and receptionist experience is preferred.
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Knowledge of general office principles, practices, methods and standard equipment
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Knowledge of basic bookkeeping and recordkeeping procedures
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Knowledge of and proficiency in fundamental mathematics
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Knowledge of effective business communications including proper English usage, grammar, punctuation, spelling and proofreading
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Communication skills
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Interpersonal skills
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Customer service skills
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Work planning, organizational and time management skills
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Skill in following oral and written instructions and following through on assignments in a timely manner
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Skill in compiling, tabulating, summarizing and presenting data in varying formats
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Skill in maintaining data integrity and accuracy
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Skill in maintaining automated and manual recordkeeping systems and office supply inventories
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Skill in the operation of multiline telephone systems in a high- traffic environment
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Skill in keyboarding and associated safety practices
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Skill in establishing and maintaining effective working relationships
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Skill in working with a variety of individuals from diverse backgrounds
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Skill in use of automated information systems, personal computers, word processing, spreadsheet, database management, presentation and similar software applications