Brief Job Description: Seasoned desktop / Service Desk technician with VERY strong customer service and communication skills. This position will be involved in the following activities:
Brief Job Description:
Seasoned Service Desk / Desktop Technician with VERY strong customer service and communication skills. Must be detail-oriented and willing/able to follow established processes and procedures. This position will be involved in the following activities:
1. Primary purpose will be Service Desk support in conjunction with a large effort to retrofit individual workspaces with conferencing capabilities. We have a mix of virtual desktops (85%) and physical desktops (15%), working in a Windows network environment. We support all operational aspects of end user technology (including applications), as well as several infrastructure components.
2. Laptop imaging and deployment: end to end, including working directly with end-users to migrate settings, install custom applications and ensure laptop is fully functional.
3. Other desktop / service-side support needs as they arise.
Qualifications and experience desired:
Experience working in a Service Desk environment to address and resolve end user software and hardware issues.
Experience building out (imaging) and deploying laptops.
Experience working with Windows 10, Microsoft Office 365 technologies and Windows networking in a complex, fast-paced multi-user environment.
Projects and functions to be performed:
Senior level desktop / Service Desk technician assignments as described above.
Duration: 2 to 3 months(potentially longer)
Rate: $28 per hour