Assignment: Project Manager (specialty with PCI-related projects)

Key Responsibilities:

• Project Manage and implement call center function where customers can make credit card payments over the phone with a secure, automated system
• Lead end-to-end delivery of PCI-compliant call center initiatives, including detailed scoping, requirements definition, vendor procurement, technical implementation, and quality assurance to ensure successful QSA assessment and ongoing compliance.
• Apply deep, hands-on PCI DSS expertise to translate security and compliance requirements into technical and operational solutions across telephony platforms, call recording, payment flows, network segmentation, and third-party integrations.
• Drive project strategy and execution simultaneously, balancing big-picture program goals with day-to-day technical and compliance details, risk mitigation, and dependency management across IT, security, operations, and vendor teams.
• Produce executive-ready project artifacts including decision papers, compliance traceability matrices, implementation roadmaps, risk logs, and detailed project timelines to support fast, well-informed stakeholder decision-making.
• Establish rigorous documentation and governance practices, maintaining audit-ready project files, architecture diagrams, control evidence, and testing records to streamline PCI validation, reduce remediation cycles, and support long-term compliance sustainability.

Required Skills and Qualifications:

• Demonstrated success leading complex, schedule-driven technology projects from initiation through implementation, with the ability to deliver high-quality outcomes under tight timelines
• Strong written and verbal communication skills, with experience translating technical and compliance requirements into clear materials for both technical and executive audiences
• Proven ability to build consensus among diverse stakeholder groups and guide cross-functional decision-making processes involving IT, security, operations, vendors, and leadership
• Practical, solutions-oriented project management approach that balances compliance rigor, technical feasibility, cost, and operational impact
• Experience maintaining well-organized project documentation, decision logs, risk registers, timelines, and audit-ready records
• Familiarity with PCI assessment requirements including AOC, ROC and ongoing scans and compliance operations.

Additional Experience (Preferred but Not Required)

• Experience with payment systems, cardholder data environments (CDE), contact center payment flows, or related payment technologies and service providers

Required or Strongly Preferred Certifications or Licenses:

• PCI / Payment Security Certifications (examples):
  • PCI Professional (PCIP)
  • PCI Internal Security Assessor (ISA)
• Project Management Certifications (examples):
  • Project Management Professional (PMP)
  • Certified Associate in Project Management (CAPM)
  • PMI Agile Certified Practitioner (PMI-ACP)

Location: Downtown Seattle Hybrid (Approximately 3 days a week in the office)
Duration: Up to 10 months
Pay: $48.35 per hour