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• Provide front desk coverage, greet and direct visitors and provide routine information on work unit services, policies and procedures; conduct administrative onboarding of new employees; answer phones, screen calls, respond to inquires or refer callers to appropriate contacts; maintain security and confidentiality.
• Schedule meetings and reserve conference rooms; schedule appointments and maintain calendars for supervisor and other staff as appropriate.
• Draft routine correspondence, standard forms and templates; format documents in word processing and presentation software; proofread and ensure proper grammar, spelling and punctuation.
• Compile and summarize data and reports from automated systems, databases and spreadsheets.
• Maintain, inventory, order, and distribute supplies.
• Process customer service reqiests; review for completeness and enter data in client information system; maintain program information, equipment, vendor and other files.
• Open, sort, and distribute incoming mail and faxes; format, assemble and distribute information packets for internal and external customers.
• Initiate repairs of office equipment and maintain record of repairs performed.
• Take notes at staff and other meetings; transcribe statements and meeting proceedings using digital transcription equipment; ensure transcriptions are complete and accurate.
• Perform other duties as assigned.

• One year of experience as a receptionist, front desk person, and/or providing general office support is required.  Front desk and receptionist experience is preferred.
• Knowledge of general office principles, practices, methods and standard equipment
• Knowledge of basic bookkeeping and recordkeeping procedures
• Knowledge of and proficiency in fundamental mathematics
• Knowledge of effective business communications including proper English usage, grammar, punctuation, spelling and proofreading
• Communication skills
• Interpersonal skills
• Customer service skills
• Work planning, organizational and time management skills
• Skill in following oral and written instructions and following through on assignments in a timely manner
• Skill in compiling, tabulating, summarizing and presenting data in varying formats
• Skill in maintaining data integrity and accuracy
• Skill in maintaining automated and manual recordkeeping systems and office supply inventories
• Skill in the operation of multiline telephone systems in a high- traffic environment
• Skill in keyboarding and associated safety practices
• Skill in establishing and maintaining effective working relationships
• Skill in working with a variety of individuals from diverse backgrounds
• Skill in use of automated information systems, personal computers, word processing, spreadsheet, database management, presentation and similar software applications